Improve Your Communication Skills
Good communication skills are vital in today's workplace. Whether you need to keep the interest of a large audience, impress a potential employer or simply win the argument at an important meeting, sounding the part is key. Improve Your Communication Skills shows you how to improve your conversations and build rapport with colleagues, hold interviews and staff appraisals, learn the skills of persuasion, give effective presentations, write emails, letters and reports and write for the web.
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1 What is communication?
2 How conversations work
3 Seven ways to improve your conversations
4 The skills of enquiry
5 The skills of persuasion
holding a formal conversation
7 Making a presentation
8 Putting it in writing
the new conversation
where to go from here
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