Effectively Managing Human Service Organizations

Front Cover
SAGE, 2005 - Social Science - 461 pages
Now in its Third Edition, Effectively Managing Human Service Organizations continues to provide invaluable advice for achieving managerial success. Ralph Brody dissects and diagnoses common workplace dilemmas, arming practicing managers with the skills to implement positive changes in their organizations. While retaining much of the valuable information from the previous editions, the Third Edition adds up-to-date information and ideas to chapters on developing leadership, planning strategically, solving organizational problems, addressing challenging employee situations, monitoring financial statements, improving internal and external communications, and obtaining funding from private foundations. Easy to read, the book contains hundreds of real-life examples and specific guidance in developing skills necessary to manage large and small organizations.
 

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Contents

Leading the Organization
3
Strategic Planning
20
Designing and Developing ConsumerOriented Programs
39
Implementing Action Plans
58
Problem Solving
77
Increasing Productivity
97
Finding and Keeping Productive Employees
113
Managing Employment Challenges
132
Strategic Resource Development I
254
Strategic Resource Development II
276
Preparing Effective Proposals
301
Seeking Funding
324
Interacting Effectively
343
Improving Communications and Handling Conflicts
362
Team Building and Coalition Building
384
Working with a Board of Trustees
402

Humanizing the Organization
151
Supervising Staff
172
Appraising and Compensating Performance
194
Enhancing Agency Survivability
223
Web Sites for Human Service Managers
425
Index
447
About the Author 461
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About the author (2005)

Ralph Brody, Ph.D. passed away on February 8, 2006. Dr. Brody was previously on the faculty of Cleveland State University where he taught social policy and human service administration. He also taught graduate courses on human service delivery models at Case Western Reserve University. Previously, he served for fifteen years as the executive director of the Federation for Community Planning, an organization that provides research, planning and advocacy on health and human services. Dr. Brody authored books on case management, the state legislative process, fundraising events, community problem solving, service learning, and macro practice. Dr. Brody’s many years as a manager and teacher convinced him that the issues facing those in human service organizations were universal and applied to boards of directors as well as NGOs. He dedicated himself to developing tools to enhance the understanding and skills of those in leadership roles, from Cleveland to India, Spain, Ghana, Ethiopia, Egypt and Nigeria. His frequent workshops in Kenya led to the translation of his casebook into the Swahili language. His co-authored book with Dr. Nair: Grassroot Development – Establishing Successful Microenterprises has been published in English and Malayalam language. Dr. Brody’s work touched millions, and his contributions will continue to educate, inform and inspire future students and professionals in human services field.

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