Effectively Managing Human Service OrganizationsNow in its Third Edition, Effectively Managing Human Service Organizations continues to provide invaluable advice for achieving managerial success. Ralph Brody dissects and diagnoses common workplace dilemmas, arming practicing managers with the skills to implement positive changes in their organizations. While retaining much of the valuable information from the previous editions, the Third Edition adds up-to-date information and ideas to chapters on developing leadership, planning strategically, solving organizational problems, addressing challenging employee situations, monitoring financial statements, improving internal and external communications, and obtaining funding from private foundations. Easy to read, the book contains hundreds of real-life examples and specific guidance in developing skills necessary to manage large and small organizations. |
Contents
Leading the Organization 3 | 3 |
Strategic Planning | 20 |
Designing and Developing ConsumerOriented Programs | 39 |
Implementing Action Plans | 58 |
Problem Solving | 77 |
Increasing Productivity | 97 |
Finding and Keeping Productive Employees | 113 |
Managing Employment Challenges | 132 |
Strategic Resource Development I | 254 |
Strategic Resource Development II | 276 |
Preparing Effective Proposals | 301 |
Seeking Funding | 324 |
Interacting Effectively | 343 |
Improving Communications and Handling Conflicts | 362 |
Team Building and Coalition Building | 384 |
Working with a Board of Trustees | 402 |
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Common terms and phrases
achieve action activities agency agency's Alexander Hamilton Institute appraisal approach assignments behavior board members budget clients commitment committee consider contributions convey corporate costs counseling decision determine develop discussion donors dynamic planning effective managers employees evaluation event example executive director expenses feel focus foster care funders funding gift give goals grant Grassroots Fundraising Journal groupthink Harvard Business Review human service organizations ideas identify implementing income increase involved issues job enrichment K. A. Williams leadership major manager's guide meeting ment mission Newbury Park nization Nonprofit organization objectives orga organization's organizational organizational culture outcomes participants performance Performance appraisal policies positive potential prepared priorities problem proposal questions recidivism require responsibilities role sexual harassment social specific staff member strategic planning substance abuse supervisors tasks tion trustees unit volunteers York