Total Quality in the Construction Supply Chain
Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people working on similar projects around the world. Excellence in these key aspects of business is the hallmark of great companies.
This book tackles each of these themes, demonstrating their significance as strategic concepts for the construction sector and illustrating how development goals in each of the areas can be met. To be successful Total Quality has to impact on the organisation s Performance, which should be measured on a balanced scorecard , including the results from the customer. This can be achieved through good Planning and improvements in Processes through involvement of the People. These 4Ps combine with the 4Cs Customer, Culture, Communication and Commitment to provide a model for implementing total quality into construction.
The book brings together, within this consistent theoretical framework, international case studies from all areas of the construction industry. These include examples as diverse as quarrying, construction, design, real estate, land development and regulatory agencies, drawn from the UK, USA, Hong Kong, Singapore Australia and Japan. Through these the authors demonstrate how a total quality or business excellence strategy can be applied in all activities in the construction supply chain to achieve world-class performance.
Written by two of the world's leading experts, in a logical and very practical style, Total Quality in the Construction Supply Chain offers students and others new to the subject a clearly structured introduction to the concept of quality in the industry, while offering help and guidance to the most experienced professionals. The book should also appeal to people from all areas of the building and construction sector in any country.
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3 Leadership and commitment
4 Policy strategy and goal deployment
5 Partnerships and resources
6 Design for quality
7 Performance measurement frameworks
8 Selfassessment audits and reviews
10 Process management
13 Continuous improvement
14 Human resource management
15 Culture change through teamwork
16 Communications innovation and learning
17 Implementing TQM
11 Process redesign
12 Quality management systems
Other editions - View all
achieve action activities analysis appraisal approach areas assessment audits awards benchmarking building business processes Chapter clients commitment communication company’s construction continuous improvement core processes corporate cost CSFs customer requirements customer satisfaction defined deliver delivery documented effective EFQM Excellence Model employees ensure environment environmental external Figure flowchart focus framework functions goals Graniterock Harrogate Borough identify implementation individual innovation inputs internal involved Landcom leadership lean construction ment monitoring needs objectives operations organization organization’s organizational output performance measurement planning problems process management product or service products and services programme quality circles quality function deployment quality management system reduce reporting responsibility sector self-assessment senior management specific stakeholders standards statistical process control structure success suppliers supply chain targets task teamwork techniques total quality total quality management triple bottom line understanding