Caring for Difficult Patients: A Guide for Nursing Professionals
Caring for Difficult Patients: A Guide for Nursing Professionals, by Dr. Joseph Koob with Dr. Pam Koob provides a comprehensive perspective on how to work with difficult patients and situations that is relevant to all health-care professionals.
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Tender Loving Care
Kindness Compassion and Caring
Communicating Effectively with Difficult
Solving Problems and Concerns
Really Difficult Patients
PartV Other Issues Chapter 21 Dealing with Difficult Families and Loved Ones
Working with Authority Figures
Moral and Ethical Issues
Taking Care of You
Making a Difference
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ability affect American Airline and/or angst approach Author's Note better bring calm caring professional Chapter communication skills Coworkers deal with difficult demeanor difficult authority figures difficult behavior difficult patients difficult person difficult situations discussed e-mail effort to understand especially everything expect fear fear factor focus focusing give going happen Harassment help ease helps them feel honest Ideas for Contemplation important information sharing interact issues keep in mind Key Ideas kind Lein listen maintain negativity Nurse Practitioners Nursing profession Nursing professional ourselves passive-aggressive patient needs pay attention perspective Physicians positive difference problems Questions and Ideas react relationship remember resistance respond Self-awareness self-confidence self-control self-observation self-worth set the stage Seven Keys Sexual Harassment smile solve someone specific stay on top stress Succeeding with Difficult successful supervisor sure talk tell things tough treated trying types upset
Page 149 - Cava, Roberta. Difficult People: How to Deal with Impossible Clients, Bosses, and Employees. Firefly Books, 1997.