Benchmarking for Effective Network Management
The increasing complexity of today's communications networks has left many network managers and CIOs unable to answer certain basic questions. What is the network they manage worth? How does the network management stand up to industry norms? What is the best way to improve the efficiency of network management? This confusion has led to the growing practice of benchmarking: an in-depth comparison of network management functions and instruments of two or more companies in order to establish quantifiable indicators of network management efficiency. Featuring dozens of practical real-world examples, this easy-to-use text contains complete guidelines for conducting effective benchmark analyses. Packed with techniques for gathering the hard data upon which to base such crucial decisions as whether or not to outsource network management, this unique reference will teach you how to: evaluate management expenses ... review processes and instruments ... conduct effective personnel interviews ... observe and analyze day-to-day operations ... and much more.
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Overview of Benchmarking
Critical Network Management Success Factors
10 other sections not shown
advice for function applications automation with function change control change requests charge of execution client contact point CMIP communication Console emulator control of outgoing costs Decision-making criteria Destination of sending Documentation forms element management systems executing function Fast packet switches Fault Tracking FDDI Finance and billing frame relay Frequency of executing function 14 function for individual grade of service human resources individual tasks 11 industry average information for function information from function information received information Specific questions involved in execution Level of automation limitations of function managed objects network management functions network management processes Number of persons Operations support outgoing information Specific outsourcing Performance monitoring Person in charge persons involved Planning and design Priorities problems Quality control Quality of information received for function reports RMON Routers Scope of function Security management sending information SNMP support function system and network Systems administration TABLE Tail circuits users vendors