Fierce Conversations (Revised and Updated): Achieving Success at Work and in Life One Conversation at a Time

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Penguin, Jan 6, 2004 - Business & Economics - 368 pages
10 Reviews
Fully revised and updated—the national bestselling guide that will help you achieve personal and professional success one conversation at a time.

The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to:

• Overcome barriers to meaningful communication
• Expand and enrich relationships with colleagues, friends, and family
• Increase clarity and improve understanding
• Handle strong emotions—on both sides of the table
• Connect with colleagues, customers and family at a deep level

Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager
 

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LibraryThing Review

User Review  - Cecilturtle - LibraryThing

I found this book very meaty: as I was reading it, tonnes of conversations came up where I felt I had made an impact or, on the contrary, felt frustrated. This book helped me pinpoint what I had done ... Read full review

LibraryThing Review

User Review  - VVilliam - LibraryThing

A great book, and I felt I got a lot out of it. Lots of good stories to make the lessons memorable, and concrete advice. I'll be recommending this to others. Read full review

Contents

Master the Courage
23
Come Out from Behind Yourself into
78
Be Here Prepared to Be Nowhere Else
110
Emotional Wake
235
Let Silence Do the Heavy Lifting
274
How to Reach Us
309
Fierce Leadership Excerpt
335
Acknowledgments
347
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About the author (2004)

Susan Scott maintains an international consulting practice through her firm, Fierce Conversations Inc., which provides Fierce Conversations, Fierce Leadership, and Fierce Coaching programs to CEOs and company leaders. For fourteen years, she ran think tanks and seminars for business leaders through TEC International, an organization dedicated to increasing the effectiveness and enhancing the lives of CEOS around the world. Scott has extensive experience assisting companies with mission, vision, values, leadership development, cultural transformation, strategic planning, and executive coaching.

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