Advanced Performance Improvement in Health Care: Principles and Methods

Front Cover
Jones & Bartlett Learning, 2011 - Business & Economics - 441 pages
From the Back Cover: The Health Care Leader's Essential Guide to driving quality, value, and performance. Advanced Performance Improvement in Health Care: Principles and Methods provides healthcare educators, leaders, and clinicians with the specific knowledge and tools vital for creating and advocating for quality-centric, next-generation healthcare organizations. This unique compilation of management, analytical, and statistical methods and techniques serves as a comprehensive guide to harnessing today's technology and developing a culture of quality that delivers sustainable, quantifiable value in healthcare organizations. Amidst a deepening crisis in U.S. health care, Advanced Performance Improvement provides a results-oriented approach to rehabilitating an ailing healthcare system. With his innovative, instructive strategies, the author offers a welcome road map to guide meaningful change in the industry and to equip healthcare managers to meet 21st century challenges. Offers a comprehensive methodology for improving quality in healthcare organizations. Details a process analysis toolkit with dozens of proven techniques. Illustrated with easy-to-follow diagrams and flow charts. Provides best practices for measuring value and performance. Includes extensive discussion of medical informatics, Lean, Six-Sigma, and more.

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About the author (2011)

Dr. Donald E. Lighter currently serves as the Associate Medical Director for Clinical Outcomes Programs for the Shriners Hospitals for Children, where he is responsible for leading the design and implementation of programs to evaluate and improve the care of children in the Shriners system. Shriners' unique hospital system provides free care for children with serious orthopaedic abnormalities and burns. After finishing his medical degree at St. Louis University Medical School, Dr. Lighter completed a pediatric residency and practiced general pediatrics in both private practice and academic settings for over twenty-five years. Dr. Lighter's experience in managed care has spanned nearly twenty years, having led the formation of two IPAs and three HMOs. Over the past ten years, Dr. Lighter has worked both with commercial and Medicaid HMOs, and presently he is Director at The Institute for Healthcare Research and Education and a founder of CyberCE, Inc., an online educational consulting company. Additionally, Dr. Lighter is a professor and a member of the core faculty for The University of Tennessee's Physicians' Executive MBA program, an innovative curriculum that relies heavily on the Internet to provide didactic material for physicians working toward a Masters in Business Administration degree. He also serves as a Senior Examiner in the Malcolm Baldrige National Quality Award Program.

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