When words hurt: how to keep criticism from undermining your self-esteem
Whether you're on the job, at home, or with a friend, this understanding book will teach you how to minimize the negative effects of criticism and understand how and why it undermines your self-esteem. Learn to take control of your responses to criticism, analyze the motive andintent of your critic, deal with your responses, and much more.
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able abusive adult position agree Alex angry Anna attack attention behavior better Bill Bob's boss Carl Rogers childish communication continue cope counterattack critical behavior Cynthia deal defensive defusing responses deliver disagree discussion effective emotions exercise feedback feelings Fortune 500 Four Don'ts frequently friends frustration genuine inquiry George giving criticism Glens Falls hear Herb hurt husband improve intimate relationship Jane Jenny joker Jonathan keep kids Kimberley Larry Laura listen carefully look manager manipulative Margaret marriage Mary mother motivated negative intent never non-verbal communication outcome person positive intent Positive self-talk problem punish put-downs realize reflective listening relationship remarks responses to criticism Rita Sally Sarah self-esteem self-talk silent observation skills snipers someone speaker Stan Steve stop sure TACTful message talk technique tell things thought Tony toxic humor Tradeoff undermine vent words