Improving performance: how to manage the white space on the organization chart
Streamline the processes vital to optimum performance
With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today's challenge of managing change. With multiple charts, checklists, hands-on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank.
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achieve actions allocation analysis budget competitive advantage components Computec contribution core processes cost cross-functional processes cross-functional team Design development and introduction effective ensure environment established evaluation example feedback Figure formance functional goals ganization Goal Management Human Performance System identified impact implementation Improvement effort inputs interfaces Job Goals Job Model Job/Performer Level Larry Levels of Performance management processes mance measurement system ment monitor organiza Organization and Process organization chart Organization Goals Organization Level organization structure outputs percent performance appraisal performance improvement Performance Improvement Planning Performance Management Phase problem Process Goals Process Improvement Projects Process Level Process Management Process Map Process Owner process performance process steps product development products and services questions reengineering Relationship Map requirements responsibilities role strategy systems view Three Levels tion top management understand white space