Social Media ROI: Managing and Measuring Social Media Efforts in Your Organization
Use Social and Viral Technologies to Supercharge Your Customer Service!
Use this book to bring true business discipline to your social media program and align with your organization’s goals. Top branding and marketing expert Olivier Blanchard brings together new best practices for strategy, planning, execution, measurement, analysis, and optimization. You will learn how to define the financial and nonfinancial business impacts you are aiming for--and achieve them. Social Media ROI delivers practical solutions for everything from structuring programs to attracting followers, defining metrics to managing crises. Whether you are in a startup or a global enterprise, this book will help you gain more value from every dime you invest in social media.
You’ll learn how to:
Includes a foreword by Brian Solis.
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LibraryThing ReviewUser Review - damienfranco - LibraryThing
How do you write a book about one of the fastest growing and always-changing-at-the-speed-of-light industries today? You leave out the fluff. You skip the technology. You focus on the core. You spend ... Read full review
The best Book for social media
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Social Media ROI: Managing and Measuring Social Media Efforts in Your ...
No preview available - 2011