Flawless Consulting: A Guide to Getting Your Expertise Used
This Third Edition to Peter Block's Flawless Consulting addresses business changes and new challenges since the second edition was written ten years ago. It tackles the challenges next-generation consultants face, including more guidance on how to ask better questions, dealing with difficult clients, working in an increasingly virtual world, how to cope with complexities in international consulting, case studies, and guidelines on implementation. Also included are illustrative examples and exercises to help you cement the guides offered.
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Flawless Consulting is a valuable read for not only consultants, but anyone who has to influence authority in their organization (hint: that's pretty much everybody in ITSM and/or BPM).
Block identifies three goals for every consulting engagement
- Establish a collaborative relationship to maximize the use of resources and model how to effectively solve problems
- Solve problems so they stay solved by building the ability of the client to address root causes
- Ensure attention is given to both the problem to be solved and the relationships between members of the organization
He calls out two essential elements of effective consulting: being authentic and doing the right work at the right time. This gives us the best chance of building the client commitment needed to truly solve problems.
The book contains a lot of great advice and vivid examples of it in use. It also includes several handy checklists for each stage of the recommended 12 step process. It is a bit pricey compared to most books. I ended up buying it anyway because having access to the checklist and the details is well worth it.
THE HARDEST PART of consulting
Discovering Gifts Capacities and Possibilities
Get the Picture
Preparing for Feedback
Managing the Meeting for Action
The Elements of Engagement
The Heart of the Matter
Handy Checklists You Can Use
About the Author
A Consultant by Any Other Name
Techniques Are Not Enough
The Contracting Meeting
Teacher as Consultant
The Agonies of Contracting
The Internal Consultant