The Team Handbook
Joiner, 1996 - Business & Economics - 314 pages
The Team Handbook Second Edition is a best-selling comprehensive resource book that organizations around the world use to teach people how to be effective team members. In addition, it contains tools and methods that teams use in their work. The Team Handbook Second Edition provides everything you need to create high performing teams. Topics include team roles, responsibilities, and dynamics; problem solving; process improvement strategies and tools; meeting skills; conflict resolution; decision-making methods; sponsor and management responsibilities; and team-building exercises and warms-up. This practical book helps master black belts, and all team members understand how to build effective and efficient teams within an organization. It is especially helpful to individuals who are responsible for creating teams and providing training for the people who are team members, as well as supporters of teams within the organization.
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1996 Oriel Incorporated activities agenda appropriate behavior brainstorming cause-and-effect diagram causes of problems Chapter charter or mission checksheets coach or quality common concems conﬂict control charts customers data collection decision deﬁne described Develop diagram discussion Edwards Deming effective eliminate employees example ﬁnd ﬁrst flipchart Flowchart focus goals groupthink guidance team Guidelines help team help the team ideas Identify implement important Improvement Plan involved issues joiner 7 Step leam managers measure meeting evaluation monitor observations Ongoing Teams operational definition organization Pareto charts Pareto Principle participants pattems Plain G Simple procedures product or service progress project team purpose quality advisor Quality Leadership questions Reduce responsibilities roles scientiﬁc approach selected SIPOC skills solutions someone special causes speciﬁc sponsor or guidance Step Method Strategy success task team leader team meeting team members team’s understand variation vouchers waste