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15 states reported 30 additional enforcement Accounting Office Washington actions against crammers additional enforcement actions Alabama Arkansas Association of Attorneys billing aggregators California Chairman charges by third-party commissions reported common carriers Complaint level Fewer complaints during 1999 complaints from small completed 25 enforcement completed 30 additional cramming complaints received data on cramming deceptive charges declines in cramming District of Columbia engaged in cramming FCC and FTC Federal Communications Commission Federal Trade Commission Florida Idaho Illinois initiated during 1999 Internet services January and November July 1999 report Kansas Missouri Montana National Association Nebraska Nevada North Carolina North Dakota number of complaints number of cramming offices of attorney penalties pending enforcement actions Pennsylvania preventing cramming protect consumers public utilities commissions receiving cramming complaints reported receiving cramming resolving complaints Rhode Island small businesses South Dakota statutes and regulations Telecommunications telephone companies telephone number Tennessee third-party vendors U.S. General Accounting unauthorized charges victims of cramming Wisconsin