Operator absence in the transit industry
Rick R. Jacobs, Kimron L. Shapiro, William J. Ray, Pennsylvania Transportation Institute, United States. Urban Mass Transportation Administration. Office of Service and Management Demonstrations
Urban Mass Transportation Administration, Office of Service and Management Demonstration, 1983 - Transportation - 98 pages
Organizational and individual factors contributing to bus driver absenteeism.
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LIST OF TABLES
SURVEY OF ORGANIZATIONAL CHARACTERISTICS
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absence control program absences per employee accidents Applied Behavior Analysis Applied Psychology attendance record average age average duration bus driver bus operators bus properties buses cost of absence dependent measures dependent variables disciplines duration of absence evaluation experienced factors feedback implemented included increases indicate individual intervention job enrichment job satisfaction Journal of Applied lack large properties Learned helplessness length of absence levels management information system measures of absence missouts negative incentives number of operators number of paid number of unexcused occasionally Organizational Behavior organizational characteristics passenger Pennsylvania State University Pennsylvania Transportation Institute percentile performance personal leave positive potential predictability predictor variables procedures property personnel property's questionnaire reducing absenteeism reinforcing and punishing relationship reported scores seldom selection social insight specific Standard Deviation Stress Diagnostic Survey stressors suggest supervisors survey respondent Table Task total number transit industry transit properties unexcused absences utility workers