Putting Customers First: Standards for Serving the American PeopleThis document, part of the Clinton Administration's "Reinventing Government" initiative involving a long-term, significant revamping of the federal bureaucracy, presents a comprehensive set of published customer service standards for the United States Government. It presents more than 1,500 standards representing commitments from more than 100 federal agencies for the following customer groups: beneficiaries; business; the general public; law enforcement; natural resource management; the research and academic community; states, localities, and other partners; travelers, tourists, and outdoor enthusiasts; the U.S. Government and federal employees; and veterans. The text of Executive Order 12862 and of the customer service standards are provided in appendices. As an example, with regard to the Department of Education as it serves the general public and the research/academic community, individuals and institutions should expect to receive: individual attention and prompt, professional service; an effort to meet customer needs and expectations; information that is timely, dependable, and accurate; easy access to services and information; and every opportunity to offer input and feedback. Other customer service standards related to education are presented here for Goals 2000, Impact Aid, the Office for Civil Rights, and the Student Financial Assistance program. As the Department serves the research and academic community they can expect the same general standards and the same specific standards for the Goals 2000, Impact Aid, Office for Civil Rights, and Students Financial Assistance program. (JB) |
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... application ; if you need to know the number even sooner , they will tell it to you in just one working day . Similarly , the Economics and Statistics Administra- tion , which sells international trade informa- tion on compact disks ...
... application ; if you need to know the number even sooner , they will tell it to you in just one working day . Similarly , the Economics and Statistics Administra- tion , which sells international trade informa- tion on compact disks ...
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... Applying the customer service concept to government has clear management advantages . It actually can make government work better and. 5 CUSTOMER - DRIVEN GOVERNMENT *** NATIONAL PERFORMANCE CUSTOMER-DRIVEN GOVERNMENT.
... Applying the customer service concept to government has clear management advantages . It actually can make government work better and. 5 CUSTOMER - DRIVEN GOVERNMENT *** NATIONAL PERFORMANCE CUSTOMER-DRIVEN GOVERNMENT.
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... applications . The result is much happier customers and a process that costs much less . They eliminated all but eight of the 25 steps in the old process and are now able to do the work quicker with fewer overhead jobs . In another ...
... applications . The result is much happier customers and a process that costs much less . They eliminated all but eight of the 25 steps in the old process and are now able to do the work quicker with fewer overhead jobs . In another ...
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... application for benefits shouldn't disappear into a bureau- cratic maze for months . You shouldn't get shuttled from office to office , each time hav- ing to explain your problem from the begin- ning . You shouldn't repeatedly get a ...
... application for benefits shouldn't disappear into a bureau- cratic maze for months . You shouldn't get shuttled from office to office , each time hav- ing to explain your problem from the begin- ning . You shouldn't repeatedly get a ...
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... applying for disability benefits . A person filing a disability claim is faced with a Model - T kind of assembly line . A claim trundles along for over five months and is handled by about 26 workers just to get to an initial decision ...
... applying for disability benefits . A person filing a disability claim is faced with a Model - T kind of assembly line . A claim trundles along for over five months and is handled by about 26 workers just to get to an initial decision ...
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24 hours 30 days American answer your questions assistance benefits best in business Bureau Center complaints completed application compliance conduct courteous courtesy and respect customer service standards days of receipt decision deliver DEPARTMENT OF DEFENSE Development Economic educational electronic employees ensure environmental examination expect federal agencies feedback five business days five working days funding goal Highlights from Customer Hotline improve inquiries inspection Internal Revenue Service issues loan Management ment million minutes NASA National partners payment percent plans policies programs projects promptly provide information receive regulations request response scheduled Social Security Social Security Administration staff status surveys telephone number Timeliness tion treat U.S. Army U.S. Attorneys U.S. Customs Service U.S. Geological Survey U.S. Postal Service U.S. SECRET SERVICE veterans Veterans Health Administration visitors weeks