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24 hours 30 days American answer application benefits best in business Bureau business day Center complaints courteous courtesy and respect customer service standards days of receipt decision deliver Department of Defense Development Economic educational electronic Employment ensure environmental expect federal agencies federal government FEMA five working days food stamp Forest Service funding goal Health Administration Highlights from Customer improve Internal Revenue Service law enforcement meet ment million NASA offices are publishing OSHA Park Service partners payments percent plans Postal Service programs promise publishing customer service receive red tape request response REVIEW setting standards Social Security Administration staff standards appear Standards These agencies Telefile telephone Timeliness tion U.S. Army U.S. Attorneys U.S. Customs Service U.S. Geological Survey U.S. Postal Service Veterans Veterans Health Administration weeks White House Complex