Putting Customers First: Standards for Serving the American PeopleThis document, part of the Clinton Administration's "Reinventing Government" initiative involving a long-term, significant revamping of the federal bureaucracy, presents a comprehensive set of published customer service standards for the United States Government. It presents more than 1,500 standards representing commitments from more than 100 federal agencies for the following customer groups: beneficiaries; business; the general public; law enforcement; natural resource management; the research and academic community; states, localities, and other partners; travelers, tourists, and outdoor enthusiasts; the U.S. Government and federal employees; and veterans. The text of Executive Order 12862 and of the customer service standards are provided in appendices. As an example, with regard to the Department of Education as it serves the general public and the research/academic community, individuals and institutions should expect to receive: individual attention and prompt, professional service; an effort to meet customer needs and expectations; information that is timely, dependable, and accurate; easy access to services and information; and every opportunity to offer input and feedback. Other customer service standards related to education are presented here for Goals 2000, Impact Aid, the Office for Civil Rights, and the Student Financial Assistance program. As the Department serves the research and academic community they can expect the same general standards and the same specific standards for the Goals 2000, Impact Aid, Office for Civil Rights, and Students Financial Assistance program. (JB) |
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Page 17
... Regulatory agencies have a big effect on business . The same businessperson who gets assistance from some government ... regulations with encouraging proactive com- pliance by business . For example , to protect the health and safety of ...
... Regulatory agencies have a big effect on business . The same businessperson who gets assistance from some government ... regulations with encouraging proactive com- pliance by business . For example , to protect the health and safety of ...
Page 18
... Regulatory Reform with representatives from five industries and six regulatory agen- cies to look at ways to improve federal regu- lation . Among other things , the group wanted uniform and cost - effective strategies that facilitate ...
... Regulatory Reform with representatives from five industries and six regulatory agen- cies to look at ways to improve federal regu- lation . Among other things , the group wanted uniform and cost - effective strategies that facilitate ...
Page 19
... regulations . In July , the group issued its first report . Highlighting the industry input , it recommended specific actions that the agencies are now reviewing . For advocates of customer - driven govern- ment , these increases in ...
... regulations . In July , the group issued its first report . Highlighting the industry input , it recommended specific actions that the agencies are now reviewing . For advocates of customer - driven govern- ment , these increases in ...
Page 36
... regulations governing their use . • We will use language that our customers can easily understand . • We will ask for and consider our customers ' ideas about agency plans , programs , and services . • We will promptly respond to our ...
... regulations governing their use . • We will use language that our customers can easily understand . • We will ask for and consider our customers ' ideas about agency plans , programs , and services . • We will promptly respond to our ...
Page 44
... regulations that will affect your operations and customers . • Avoid the imposition of new unfunded mandates ... regulatory requirements to achieve the purposes of the act 44 PUTTING CUSTOMERS FIRST.
... regulations that will affect your operations and customers . • Avoid the imposition of new unfunded mandates ... regulatory requirements to achieve the purposes of the act 44 PUTTING CUSTOMERS FIRST.
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24 hours 30 days American answer your questions assistance benefits best in business Bureau Center complaints completed application compliance conduct courteous courtesy and respect customer service standards days of receipt decision deliver DEPARTMENT OF DEFENSE Development Economic educational electronic employees ensure environmental examination expect federal agencies feedback five business days five working days funding goal Highlights from Customer Hotline improve inquiries inspection Internal Revenue Service issues loan Management ment million minutes NASA National partners payment percent plans policies programs projects promptly provide information receive regulations request response scheduled Social Security Social Security Administration staff status surveys telephone number Timeliness tion treat U.S. Army U.S. Attorneys U.S. Customs Service U.S. Geological Survey U.S. Postal Service U.S. SECRET SERVICE veterans Veterans Health Administration visitors weeks