Cases on the Human Side of Information Technology

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Khosrow-Pour, Mehdi
Idea Group Inc (IGI), Apr 30, 2006 - Computers - 410 pages
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The growth of modern information technology has created a challenge in the organizational and managerial areas of IT. While technological advances often make tasks easier, the human side of a task is still affected.

Cases on the Human Side of Information Technology provides many real-life examples of how organizations have handled human side issues in the overall utilization and management of IT. It presents information to assist educators and professionals in the implementation of strategies for the benefit of the company or organization.

 

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Contents

Chapter I Enterprise System Development in Higher Education
1
Chapter II Laurier IT Priorities
21
Lessons from a Case Study of IT Usage in an Engineering Organization
34
Chapter IV Reorganizing Information Technology Services in an Academic Environment
49
Lessons Learned from LivingCo1
67
A Slow Drive on the Information Superhighway
86
Implementing a Quality Initiative in an IT Organization
99
Chapter VIII Social Impacts of ComputerMediated Communication on Strategic Change Processes
116
Making the Internship Connection Theresa M Vitolo Pennsylvania State University USA Aaron J Sparks Deloitte Touche USA
247
Taming the Celtic Tiger
262
A Case of a Scientific Library
274
How Organizational ECommerce Strategies Evolved
289
The Case of Midwest MBA
303
Reaching New Customers Worldwide
311
The Ordeals of a OnePerson IS Department
330
A Longitudinal Study of a County Budget Office
343

A Case Study
130
Good Citizenship and Technologically Proficient Faculty
146
Chapter XI Student Laptop Ownership Requirement and Centralization of Information Technology Services at a Large Public University
163
Chapter XII Toy or Useful Technology? Diffusing Telemedicine in Three Boston Hospitals
176
Chapter XIII Humanware Issues in a Government Management Information Systems Implementation
192
Chapter XIV The Institutionalisation of User Participation for Systems Development in Telecom Éireann
209
The Case of Video Conferencing Adoption for Psychiatry in New Zealand
232
Installing a POS for Improved Reporting and Customer Satisfaction
360
When Does an Employer Have the Right to Monitor Employee EMail Messages?
378
Experiences of Nu Skin International
385
About the Editor
404
Index
405
Copyright

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About the author (2006)

Mehdi Khosrow-Pour, D.B.A. received his Doctorate in Business Administration from the Nova Southeastern University (Florida, USA). Dr. Khosrow-Pour taught undergraduate and graduate information system courses at the Pennsylvania State University – Harrisburg for 20 years. He is currently Executive Editor at IGI Global (www.igi-global.com). He also serves as Executive Director of the Information Resources Management Association (IRMA) (www.irma-international.org), and Executive Director and President of the World Forgotten Children’s Foundation (www.world-forgotten-children.org). He is the author/editor of over twenty books in information technology management. He is also the editor-in-chief of the Information Resources Management Journal, the Journal of Cases on Information Technology, the Journal of Electronic Commerce in Organizations, and the Journal of Information Technology Research, and has authored more than 50 articles published in various conference proceedings and scholarly journals. [Editor]

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