Service Operation Based on ITILŪ V3: A Management Guide
Van Haren Publishing, 2008 - Computer service industry - 173 pages
The Management Guides are a concise summary of the Foundations ofIT Service Management based on ITIL V3 . A quick, portablereference tool to the standards used within the ServiceManagement community. Not only includes the Lifecycle Approachbut in addition covers the processes in a separate section aswell. What are the key service ......
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