Problem Solving

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Kogan Page Publishers, 2000 - Decision making - 245 pages
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This text provides techniques and skills for managers, facilitators or team members looking for guidance on their changing role in the modern organization. This edition has been updated to provide up-to-date thinking on learning organizations, knowledge transfer and the impact of technology.
 

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Contents

The right climate and the right culture
12
More than one mission
30
Communication
38
Achieving results through small groups
53
Conflict and misunderstanding in large groups
86
Transitions
120
Unstructured problem solving
130
Problemsolving models
143
Pinpointing the problem
152
Recording data
173
Informing ourselves and others
189
Deciding on and designing solutions
206
Effect and evaluate
232
Index
239
Copyright

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About the author (2000)

Dr Graham Wilson specializes in helping people in organizations move towards cultures that encourage exceptional levels of quality and productivity.

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