Knowledge Management in Electronic Government: 5th IFIP International Working Conference, KMGov 2004, Krems, Austria, May 17-19, 2004, Proceedings
“We know more than we can tell and we can know nothing without relying upon those things which we may not be able to tell” (Michael Polanyi) The importance of knowledge management (KM) is increasingly recognized in the public sector and in relation with e-government implementations. Because governments and public administrations deal with information and knowledge on a large scale, this domain is particularly predestined to actively practice KM: much of the work of public authorities refers to the elaboration of data, infor- tionandknowledgeoncitizens,businesses,society,themarkets,theenvironment, laws, politics, etc. Evenmany“products”ofpublicadministrationandgovernmentaredelivered intheshapeofinformationandknowledgethemselves.Thisaspectespecially- plies to the policies, management, regulation and monitoring of society, markets and the environment. With the recent evolution of e-government projects, high expectations are linked. As a consequence, e?cient support from adequate KM conceptsandtoolstoexploitthehugeknowledgeandinformationresourcesdealt with in e-government is expected. Not only the trend towards a knowledge society calls for KM solutions. C- rent e-government developments signi?cantly in?uence the public sector. These require the rethinking of knowledge distribution and management: Citizen- and business- oriented service delivery, including one-stop service provision, inter- ganizationalco-operationbetweengovernmentagenciesandcross-bordersupport for complex administrative decision making call for largely opened-up access to remote information and knowledge resources. E-government – and speci?cally the concept of online one-stop government – integrates dislocated information and knowledge sources into a global virtual knowledge fabric.
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activities analysis application approach awards best practice policy business model business processes citizens CommonKADS communication concepts context culture database decision define deﬁned diﬀerent documents domain e-Democracy e-Gov e-government electronic employees evaluation experience expert system factors Federation for Information framework function Goal Modeling goals identify IFIP International Federation implementation Information Processing 2004 Information Society Information Systems information technology institutions integration interaction Internet k-maps KMGov knowl knowledge management systems knowledge mapping knowledge representation knowledge sharing capabilities life-events M.A. Wimmer ment metadata metamodels module municipalities objectives ontology organizational organizational memory organizations participation phase policy knowledge service portal procedures public administration public sector public services requirements role rules semantic service delivery speciﬁc stakeholders strategy structure subclass SUMO tacit knowledge tion Vertrauen Verwaltung Web Services Website workﬂow Zufriedenheit