Management and Employee Relationships Within the Federal Aviation Administration: An Analysis of Management-employee Conflict Within the Air Traffic Control System of the Federal Aviation Administration and a Program of Action to Improve Working Relationships Throughout the Organization, Volume 1
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The Recovery Period
A Management Review of the Air Traffic Control System McKinsey
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2nd Session 96th Congress ABSENCE OF BUREAUCRACY Air Traffic Control aircraft airport operations Source Airway Facilities ARTCC Assistant Chiefs Assistant Sector Managers ATC's BUILDING GOAL EMPHASIS burnout Chart Chiefs and Sector Committee Congress control towers July controller's DAY HOURLY TRAFFIC Deputy Chiefs Division Chiefs EMPHASIS WORK FACILITATION evaluation FAA Air Traffic FAA management Facility Chiefs Facility Staff Officers FEDERAL AVIATION ADMINISTRATION Group Functioning HOURLY TRAFFIC VOLUME House Hearings human resource July 1981 BLOCK McKinsey & Company McKinsey analysis Exhibit mid-range Office Technical Oklahoma City organizational climate PATCO peak percent percentile performance personnel problems profiles programs radar Regional Office responses selected sample Block sickouts skills stress strike action strikers striking controllers supervisors and managers supplementary questions SUPPORT TEAM BUILDING survey Task Force TEAM BUILDING GOAL Team Supervisors teamwork Teletype Theory X total 1980 airport towers July 1981 TRACON Traffic Control System TRAFFIC VOLUMES Selected variability workload