The Quality Toolbox

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ASQC Quality Press, 1995 - Business & Economics - 298 pages
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Offers instructions to all members of the TQM team for using tools for assessment such as matrices and flowcharts, data collection and analysis techniques, and other tools for analyzing processes, discovering causes, and generating ideas. Includes numerous diagrams, charts, and checklist examples, and a Tool Matrix chart to help users find the righ

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