Reducing the Cost of LAN OwnershipA "how-to" book for new and current LAN administrators, this book covers the issues of running a local area network from a business perspective. It is written in a tutorial format and includes cost surveys that lay out the real cost of LANs and how to better manage them. Also covers how to manage people, resources and the physical network. The book comes with a diskette packed with network utilities. |
Contents
The Cost of LAN Support | 3 |
How to Successfully Communicate with | 9 |
How to Support LAN Users | 19 |
Copyright | |
17 other sections not shown
Common terms and phrases
3Com access control software access routers adapter card application asset management AUTOEXEC.BAT automatically automation Banyan Vines benefit calls candidate centrally communications CONFIG.SYS configuration data management database department coordinators desktop determine develop devices dial-up disk space downtime DTMF easier employees equipment example file servers floppy floppy disks graphical user interface handle hard disk hardware help desk Hewlett-Packard hire installed instance integrated inventory LAN administrator LAN manager LAN staff LAN staffers licenses look ment metering program monitor move NetWare offer operating package password perform person physical network printer problems punch-down block purchase reduce the cost responsibilities RMon simply skills SNMP software maintenance software metering stored support organization tape tasks tion troubleshoot typically upgrade upper management user's vendors virus viruses Windows workstation