Modern production/operations management
Provides a conceptual and analytical operations management framework for both manufacturing and service firms. The thrust of this new edition is more quantitative in approach and more comprehensive in its discussion of strategic issues. Provides treatments of multi-criteria decision methods, quality control, and operations strategy not found in other texts. Divided into four sections, the first convincingly demonstrates that the operations function is of paramount importance in the success of a firm. The second section presents quantitative models, and the third and final sections discuss the design of operations systems, advanced technologies, strategy, formulation and implementation.
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Types and Characteristics of Service Systems
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activity aggregate planning alternatives analysis assembly assigned automated average basic Burger King capacity planning coefﬁcient competitive component control chart costs criteria curve cycle decision deﬁned demand developed distribution economic efﬁcient Equation example expected monetary value exponential exponential smoothing facility factor ﬁeld ﬁnal ﬁnd ﬁrm ﬁrst ﬁve ﬁxed ﬂexibility ﬂow forecast function increase industry inventory involve job design labor layout linear linear programming lost sales machine manufacturing McDonald's measure methods objective function ofﬁce operations strategy optimal output overtime percent performance period plant Poisson distribution present value preventive maintenance problem procedure productive system proﬁt reﬂect regression analysis requirements sample schedule server shown in Figure signiﬁcant simplex algorithm simulation situation slack solution speciﬁc standard standard deviation Table tion units variable waiting line model warehouse week workers