Implementing Effective IT Governance and IT ManagementThis book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations.Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:- Leadership, people, organization and strategy,- IT governance, its major component processes and enabling technologies.Each of the chapters also covers one or more of the following action oriented topics: - the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.; - the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences. |
Contents
1 | |
PART II IT GOVERNANCE THE MAJOR COMPONENT PROCESSES AND ENABLING TECHNOLOGIES | 155 |
Appendix A Glossary | 341 |
Appendix B References alphabetical | 371 |
Appendix C References Topic List | 395 |
Appendix D Managing Accelerating Change and Transformation Framework | 419 |
About the Author | 423 |
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Common terms and phrases
activities and/or applications architecture areas assessment balanced scorecard baseline best practices Big Data budget business processes business unit business/IT alignment Cloud Computing CMMI COBIT communications compliance components contract Copyright protected Corporate Governance cost Critical Success Factors Crowdsourcing data management defined deliverables effective ensure enterprise enterprise architecture environment evaluation Figure framework function global Identify IEEE impact implementation Information Systems Information Technology Information Technology Governance infrastructure initiatives innovation integrated International Conference investment ITIL ITIL V3 ITSqc key performance indicators KPIs leadership lifecycle measure metrics monitoring objectives operations organization organization’s organizational outsourcing performance management policies portfolio PRINCE2 priorities program/project relationship reporting requirements responsibilities Review Risk Management roles schedule scope Scrum Security service level Service Management service provider Single Users Six Sigma Software sourcing standards TOGAF Users only via vendor VHP Approved License via a VHP