Full Steam Ahead

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Random House, 1998 - Manchester (England) - 456 pages
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This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone.

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About the author (1998)

Stuart Warren completed his PhD at Cambridge in 1963 after which he spent a year as Research Fellow at Harvard with Professor Westheimer. He has been a Lecturer at Cambridge since 1970. His research interests lie in organophosphorus chemistry and the mechanism of rearrangement reactions.

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