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achieve action learning activities alienation approach attitudes banks become behaviour BL Cars blue-collar blue-collar workers British Leyland California Psychological Inventory career casters cent centre cholesterol client committees conflict consultant coronary heart disease corporate decisions effective emphasis employee directors employee participation executives experience factors feelings felt function Gower greater growth Gyllenhammar identified improve indicate individual industrial democracy Institute of Directors intervention involved issues job enrichment job satisfaction Kockums lack major managerial ment motivation needs norms objectives operating organisation development orientation overall particular performance personnel planning position practitioners pressure problems profit programme quality of worklife Questionnaire recognised relationships reorganisation responsibility Revans risk role senior managers shopfloor workers situation skills social services social workers SSDs staff stress stressors structure supervisors targets tasks trade union Type UMIST values worker directors workshops