For the same audience that made The One Minute Manager a bestseller, Effective Listening explains a simple yet remarkably successful effective listening program that shows business people how to open the channels of communication to improve their performance.
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Are You a Good Listener? A Managers Quiz
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ability to listen apprehensive Bantam Bantam Books become begin better you listen BIGGER FISH SYNDROME Bob Smith Bob's boss candidate candidate's chance Chuck Johnson clarify client communica company's conversation customers decision departmental problems door EFFECTIVE LISTENING effective questioning employee's encourage evaluate experience fake listener feel FINISHING STATEMENTS focus foreman goals Harvard Business School hear hired inability to relax input interest interview Jackson Company Jordan Katherine keep Kevin knowledge Lee Iacocca lines of communication Manager's Meeting Manager's Quiz Answer MANAGING THROUGH EFFECTIVE Mark McCormack mind morale never objectives offer ONE-MAN BAND open-ended questions outplaced peers percent PIRANHA position preconceived ideas production prospective employee Quiz Answer yes Remember response resume Robert Smith schedule signals skills soon speaker subordinates success suggestions supervisor talk tell thought tion TRAIN EMPLOYEES Wall Street Journal workers