Out of the Crisis

Front Cover
MIT Press, 2000 - Business & Economics - 507 pages
44 Reviews

"Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment."According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.previously published by MIT-CAES

 

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Review: Out of the Crisis

User Review  - Chet Brandon - Goodreads

This is obviously a classic. I picked up a used copy for pennies and have been re-reading his work. I am particularly interested in the origins of his Plan, Do, Check, Act theory. Just a great work that never ages. Read full review

Review: Out of the Crisis

User Review  - Goodreads

This is obviously a classic. I picked up a used copy for pennies and have been re-reading his work. I am particularly interested in the origins of his Plan, Do, Check, Act theory. Just a great work that never ages. Read full review

All 25 reviews »

Contents

Chain Reaction Quality Productivity Lower Costs Capture the Market
1
Principles for Transformation of Western Management
18
Diseases and Obstacles
97
4 When? How Long?
149
Questions to Help Managers
156
Quality and the Consumer
167
Quality and Productivity in Service Organizations
183
Some New Principles of Training and Leadership
248
Common Causes and Special Causes of Improvement Stable System
309
More Examples of Improvement Downstream
371
Some Disappointments in Great Ideas
388
Two Reports to Management
397
Plan for Minimum Average Total Cost for Test of Incoming Materials and Final Product
407
Organization for Improvement of Quality and Productivity
465
Some Illustrations for Improvement of Living
475
Appendix Transformation in Japan
486

Operational Definitions Conformance Performance
276
Standards and Regulations
297

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About the author (2000)

JOYCE NILSSON ORSINI, PhD, is an associate professor of m

JOYCE NILSSON ORSINI, PhD, is an associate professor of management systems at Fordham University, the director of Foranagement systems at Fordham University, the director of Fordham's Deming Scholars MBA program, and president of The W. dham's Deming Scholars MBA program, and president of The W. Edwards Deming Institute. Edwards Deming Institute.

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