Proceedings of the 11th Toulon-Verona International Conference on Quality in Services

Front Cover
Firenze University Press, 2008
0 Reviews
 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

HIGHER EDUCATION
1
A stakeholder satisfaction analysis in the Faculty
24
Corporate university and companys competitiveness the case of Lidl Ita
59
The choice of scenario for the university rethinking
76
Risk Management in Higher Education Do We Need it? page
91
Organisational culture job satisfaction and higher education
108
Process improvement measures in social area organi
125
Medication errors
138
Pub
411
TOURISM
430
Experiential marketing in Tuscany
450
Information Quality and Data Collection Methodologies
469
Heritage Tourism linking Quality of Expe
490
High quality in agrotourism services for sustain
505
Museums as Knowledge Creating Systems how new technologies can
522
Customer satisfaction surveys in the hospitality industry a comparison
543

Mastering performance through quality and networking
143
Risk management and performance measurement excellent
156
Creative integration of different aspects on quality page
172
Evaluation of effectiveness of two select
193
Quality Communication in Health Service The Stroke Process Case
214
Public Private Partnership a new model
239
Efficiency in the Italian Public Administration evidence from
269
Linking citizens ratings to services quality improvements an
288
The Local Government of Public Services page
312
Evaluating citizens satisfaction about
334
Assessing service quality in a municipality a study based
356
Evaluating citizen satisfaction with
379
Local administrative services to reduce bar
393
Wine clubs as a marketing tool for segmenting cus
575
The museum system and local government for the development
593
Beyond retention in banking services page
615
Impact of interrelationships between key stakeholders of organic farm
629
The strategic role of local banks networks for quality standards
643
Banking services for outside customers page
659
THEORETICAL AND METHODOLOGICAL APPROACHES
675
Risk management with credit derivatives page
694
The total Quality approach in Italian PMI Public Administration and San
715
Evolution from TQM to organizational competitiveness
734
Managing sustainable business and technology development page
758
Developing quality in new communication strategy the
782
Copyright

Common terms and phrases

Bibliographic information