The X-Factor: Getting Extraordinary Results from Ordinary People

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John Wiley & Sons, Jul 15, 2002 - Business & Economics - 208 pages
Ross Reck is a consultant who spent the last 15 years developing a four-step management process to help his global clients add millions to their bottom lines. His philosophy is built around what he terms as the "X-factor" -- the secret of getting ordinary people X-cited about going the X-tra mile to help their managers achieve X-traordinary results. The process he builds around it is comprehensive, easy to understand and use, and universal in its application. Presenting his techniques as a business parable, Reck shows how any manager can harness the "X-factor" to achieve extraordinary results from ordinary people.
 

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Contents

CHAPTER 1 In Search of a Great Manager
1
CHAPTER 2 Meeting a Great Manager
9
CHAPTER 3 Discovering the XFactor
15
CHAPTER 4 Rx for Taming the XFactor
27
CHAPTER 5 Step One Plans
33
CHAPTER 6 Step Two Relationships
45
CHAPTER 7 Step Three Agreements
57
CHAPTER 8 Step Four Maintenance
71
CHAPTER 9 Taming the XFactor with Customers
97
CHAPTER 10 Taming the XFactor with a Labor Union
117
CHAPTER 11 The End of a Great Morning
127
CHAPTER 12 He Became a Great Manager A Summary
129
APPENDIXES
135
Index
185
About the Author
191
Copyright

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About the author (2002)

ROSS R. RECK, PhD, is an internationally known author, speaker, and consultant. He received his PhD from Michigan State University and spent ten years as a professor of management at Arizona State University. His clients include Hewlett-Packard, John Deere, American Express, and numerous other Fortune 500 companies. Dr. Reck is also coauthor of the bestselling The Win-Win Negotiator.

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