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Agree Agree Agree Nor Disagree Aschematic Subjects attitude base actions Business Placement Office coding Cognitive Psychology cognitive scripts concern consumer satisfaction context Definitely described Disagree Strongly Disagree disconfirmation paradigm dissatisfaction error and obstacle evaluation process EXHIBIT experience experimental False _ firm firm's Five Script Conditions function of scripts global affect high affect hypotheses indicated Information to Decide Interview Request Form interview room investigation low affect manipulations measures of scripts negative mismatch non-central attribute obstacle conditions offered Phase Placement Office event positive mismatch predicted presented Probably_ procedure propositions protocol and rank-order protocol measure psychometric rank-order measure recruiter relevant Research responses Rumelhart sample satisfaction evaluations satisfaction with services Schank and Abelson schedule schematics and aschematics Schematics Aschematics script concept script deviations script measures script-based evaluations script-defined expectations sequence service event session significantly standard condition stimulus configuration Strongly Neither Agree Subject Type Table Taylor and Crocker University of Wisconsin-Madison variable