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Chapter 4Introduction to Cases
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action activity Ann Wilson appeared approach asked assigned assistant administrator attitude Barnes believe boss business office manager called Carl Miller Carol Casebook Change Management Additional consider Criticism and Discipline deal decide decision department head director of nursing employees feel firing going head nurse hired hospital's in-basket exercise instance Instructions involved Italk Jackson Leadership licensed practical nurse look maintenance Management Additional Topics Mason matter medical record department medical records medical/surgical unit ment Methods Improvement Miller minicassette minutes Monday months morning Motivation nursing audit One-to-One Communication organization patient performance appraisals Personal Effectiveness personnel Peter Jackson position practice Primary Focus Problems Additional Topics Questions registered nurse responsibility Rules and Policies schedule Secondary Focus simply situation solution specific staff meeting super supervision Supervisory Authority Additional Sutton task things told Topic Emphasis usually visors Walter Sutton week weekend William Short Wilton