Management Information Systems
The benchmark text for the syllabus organized by technology (a week on databases, a week on networks, a week on systems development, etc.) taught from a managerial perspective. O'Brien defines technology and then explains how companies use the technology to improve performance. Real world cases finalize the explanation.
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Information System Resources
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activities Acxiom analysis application software automated business applications business processes business/IT called chapter collaboration communications company's competitive advantage components computer system Computerworld concepts corporate cost create customer relationship customer relationship management data resources decision support desktop devices disk e-business e-commerce e-mail eBay electronic commerce employees end users enterprise enterprise information portals enterprise resource planning example expert system extranets Figure files functions global hardware implementation industry information systems information technology input integrated interface Internet intranets knowledge management Lufthansa magnetic mainframe major management systems manufacturing microcomputer Microsoft million monitor operating system organization output outsourcing packages partners percent performance planning problems programs Real World retail RFID says servers Source spreadsheet storage strategies suppliers supply chain telecommunications telecommunications networks tion transaction processing wireless