Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

McGraw-Hill Education, Aug 26, 2004 - Business & Economics - 284 pages

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour

Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.

Includes scripts modelling the best way to deal with confrontations.

About the author

Kerry Patterson has consulted with hundreds of Fortune 500 companies using his award-winning training program to teach development and maintenance of healthy organizations.

Joseph Grenny has 20 years of experience coaching thousands of corporate and government leaders around the world in the art of communication.

Ron McMillan cofounded and was the vice president of research and development of Covey Leadership Center.

Al Switzler is currently on the faculty at the Executive Development Center at the University of Michigan.

Together these authors have founded VitalSmarts and have trained more than 500,000 people world wide. They live in the greater Salt Lake City area.

Bibliographic information

• Title: Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
• Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
• Publisher: McGraw-Hill Education, 2004
• ISBN: 0071457232, 9780071457231
• Length: 284 pages
• Subjects: Business & Economics / Business Communication / General