Interpersonal Communication for Technically Trained Managers: A Guide to Skills and TechniquesMany professionals have a great store of technical knowledge and an impressive professional vocabulary, but lack the essential interpersonal commnunications skills necessary for effective management. This book solves the problem technically trained managers face by providing a clear, practical set of principles and methods that will enable them to work effectively and successfully with subordinates, peers, and superiors. Author Dale Jackson, himself a technically trained chemist, draws upon his own experience and the experiences of other professionals who have been thrust into management situations to offer practical, workable techniques that will be useful to anyone attempting the often difficult transition from the world of a technical profession to that of people within organizations. |
Common terms and phrases
Acceptance by Associates accused active listening adaptive-child adult ego alternative Appraise the Situation assertion audience axis boss broken record Bruce Tuckman Carl Rogers castor oil Chapter child Choose the Skills client cold calling communication skills compliment confrontation conversation course of action critical-parent decision analysis Effective Mental emotions express facts feedback feel give hand hear ideas includes interpersonal communication interview Kepner Lao Tsu means meeting munication natural-child negative inquiry nonverbal communication nonverbal signals nurturing-parent open-ended question organization party passive voice pastimes Patience Gains Acceptance performance person persuade position potential practice prepared presentation problem analysis Problems Solved question reaction realize role roller derby Select the Effective self-disclosure report situation appraisal Skills to Attain small talk someone Southern Comfort speak speaker subordinates suggest sure technical techniques things tone of voice Transactional Analysis Tregoe trying understand verb words