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ability actual agement Alex Osborn American appraisal assistant-to authority basic cent chief clients committee company's compulsory retirement conferences consultant cooperation corporation costs course decisions directors division Dresser Industries earnings editors employees Esso example executive compensation executive development executive's experience fact files firm foremen functions Harvard hired house organs ideas industrial relations industrial-relations job rotation Johnson & Johnson labor large companies levels Lewisohn Lombardo Macy's management's ment methods operations panies pension personnel plant policies practice problems production profit sharing psychological psychologist Reckford records responsibility Rorschach salary salesmen says Sidney Wood sixty-five skills solve specialists staff Standard Standard Oil successful supervisors teach techniques tests things thinking tion tive top executives top management U.S. Rubber U.S. Steel union United Parcel Service vice president Wisler workers