Design Issues in CSCW
Duska Rosenberg, Christopher Hutchison
Springer London, Sep 30, 1994 - Computers - 321 pages
One of the most significant developments in computing over the last ten years has been the growth of interest in computer based support for people working together. Recognition that much work done in offices is essentially group work has led to the emergence of a distinct subfield of computer science under the title Computer Supported Cooperative Work (CSCW). Since the term was first coined in 1984, there has been growing awareness of the relevance to the field of, and the valuable con tributions to be made by, non-computing disciplines such as sociology, management science, social psychology and anthro pology. This volume addresses design issues in CSCW, an- since this topic crucially involves human as well as technical considerations - brings together researchers from such a broad range of disciplines. Most of the chapters in this volume were originally presented as papers at the one-day seminar, "Design Issues in CSCW", held at the Department of Trade and Industry (DTI), London, on 17 March 1992, one in aseries of DTI-supported CSCW SIG seminars. We would like to express our gratitude to the series editors, Colston Sanger and Dan Diaper, for their useful comments on, and suggestions for revisions to, the final draft of the manuscript; to Linda Schofield, our editor at Springer, for her continued encouragement throughout the preparation of the manuscript; and, finally, to our respective families for their support and patience over so many months.
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List of Contributors
A Pragmatic Approach to CSCW
Requirements for CSCW
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abstract actions allow analysis applications approach appropriate artefacts behaviour British Leyland chapter client codesign cognitive cognitive science communication component Computer Supported Computer Supported Cooperative conflict resolution constraints context conversation Conversation analysis cooperative design coordination CSCW design CSCW systems DCSS deixis described design activity design agents design process discussion document domain engineering environment evaluation example face-to-face formal framework function goal groupware human identified implementation individual infon information systems interaction interface issues knowledge language linguistic metaphor Microsoft Mail object organization organizational participants pointer problem production professional prosthesis protocols relevant requirements ROCOCO role screen shared window situation theory social software engineering specific structure style Supported Cooperative system designer task technical authors telepointer turn management understanding users workspace status WYSIWIS X Window system Xlib