Leadership in a Diverse and Multicultural Environment: Developing Awareness, Knowledge, and SkillsLeadership in a Diverse and Multicultural Environment provides leaders with the tools necessary to effectively interact with all individuals. Although much of the research related to multiculturalism has focused on expatriates and international assignments, the book also focuses on leaders in domestic organizations, as they can benefit from developing their own multicultural awareness, knowledge, and skills. Effective leaders can shape the culture of their organization to be accepting of individuals from all races, ethnicities, religions, and genders with a minimum of misunderstandings. |
Contents
Chapter 1 Making the Business Case for Increased Awareness Knowledge and Skills | 1 |
Chapter 2 The Complexity of Culture | 21 |
Chapter 3 Cultural Frameworks and Their Importance for Leaders | 39 |
Chapter 4 Where Does One Start on the Journey to Multicultural Awareness Knowledge and Skills? | 55 |
Chapter 5 The Development of Multicultural Competencies | 69 |
Chapter 6 What Can We Do to Make Multicultural and Diversity Training More Effective? | 89 |
Chapter 7 A Training Program to Lead From Multicultural Awareness to Knowledge and Skills | 111 |
Chapter 8 Constructive Conflict Management in a Cultural Context | 129 |
Chapter 9 Redefining Leadership Through Multiculturalism | 151 |
Appendix | 165 |
References | 177 |
Name Index | 199 |
| 207 | |
About the Authors | 215 |
Other editions - View all
Common terms and phrases
ability African Americans Alphas American American Counseling Association appropriate attitudes behavior Betas complex conflict management CRITICAL INCIDENT cross-cultural cultural competence cultural context cultural differences Cultural Grid cultural teachers culture assimilator culture-centered DEBRIEFING decision declarative knowledge defined developing multicultural awareness different cultures dimensions DISCUSSION QUESTIONS diversity training effective emotional intelligence employees environment ethnic evaluation example expectations experience facilitator focus focuses Gammas gender goals high-context cultures Hispanic identify important increase individuals influence interact intercultural interpersonal issues knowledge learning style low-context cultures mentor multicultural competence multicultural skills multicultural training negative negotiation objectives one’s organizational organizations orientation participants Pedersen performance perspective positive power distance practices problem procedural knowledge provides race racial identity racism relationship requires resource person role self-efficacy shared situation social society specific stage Stan stereotypes strategies suggests Sullivan Principles synthetic culture task theory tions training program tural Uncertainty avoidance understanding values White privilege