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PARTI INTRODUCTION AND OVERVIEW
What Is Process Consultation?
What Is Process?
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agreed annual meeting appropriate asked assumptions become behavior Bob Ryan boss client system Cognitive Restructuring concepts confrontive consensus consultant or manager contact client culture deal decided decision defined department heads diagnostic disconfirming discussion division Dyson effective elab example executive committee expert or doctor feedback feel felt focus give given goals going help the client helper human initial insights intermediate client interpersonal intervention involved issues Joan Smith job redesign judgment kinds line manager listen lose face Lucy Brown manager or consultant managerial observation organization organizational organizational culture perceived performance appraisal person point of view primary client problem process consultant role psychological safety questions Ralston relationship response Schein seminar sense situation solving someone strategic structure sultant tactics talk targets task process tell terventions things timate tion tivated trying ultimate client understand unfreezing various wanted