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360-degree feedback ability Academy of Management affirmative action applicants Applied Psychology approach assessment balanced scorecard behaviors benefits Business Week career chapter company's compensation compete competitive advantage corporate costs culture decisions disability discrimination discussed diversity downsizing EEOC effective employees employment ensure environment evaluation example executive expatriate feedback firms focus force global goals hiring HRM practices Human Resource Management identify impact important increase individuals industry internal involved issues job analysis job design Journal of Applied learning manufacturing measure ment motivation opportunities organization Organizational percent performance appraisal performance management Personnel Psychology plans ployees problems recruiting requires result role salary selection sexual harassment skills SOURCE Southwest Airlines strategic management strategy structure Table tasks tion Training and Development training programs types union Unisys United Von Maur wages Wall Street Journal workers workplace