Strategic Benchmarking Reloaded with Six Sigma: Improving Your Company's Performance Using Global Best Practice

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John Wiley & Sons, Jun 22, 2007 - Business & Economics - 288 pages
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A new update of the classic text on benchmarking

Strategic Benchmarking Reloaded with Six Sigma updates benchmarking, the revolutionary business performance methodology, by adding statistical concepts from Six Sigma. These two methodologies combine to form a powerful platform for improving any company's overall performance. This new revision reviews the first twenty-five years of development in benchmarking and features new appendices, case studies, and topics, making this the most complete and comprehensive coverage of the subject available.

Topics include:

Stimulating business improvement with benchmarking

Linking Six Sigma to strategic planning and benchmarking

Understanding the essence of process benchmarking

Making statistical comparisons in benchmarking

Applying benchmarking results for maximum utility

Reviewing lessons learned from old case studies

Conducting a strategic benchmarking study

Performing an operational benchmarking study

Mainstreaming benchmarking into strategic planning

Creating a sustainable benchmarking capability

Plus: appendices covering the benchmarking code of conduct, operating procedures, and Web resources

 

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Contents

Part II The Process of Benchmarking
61
Part III Case Studies in Benchmarking
165
Part IV Conducting Benchmarking Studies
239
About the Author
309
Index
311
Copyright

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About the author (2007)

Gregory H. Watson is an independent business advisor to Fortune 500 senior management teams. An experienced expert in quality and benchmarking, he has been vice president of quality at Xerox Corporation, vice president of benchmarking at the American Productivity & Quality Center, and director of corporate quality at Compaq Computer Corporation.

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