Measuring and Managing Performance in Organizations

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Dorset House Publishing, Jan 1, 1996 - Business & Economics - 216 pages
13 Reviews
Understand the Sometimes Negative Effects of Performance Measurement Systems Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Managing Performance in Organizations presents a captivating analysis of the perils of performance measurement systems. In the book's foreword, Peopleware authors Tom DeMarco and Timothy Lister rave, "We believe this is a book that needs to be on the desk of just about anyone who manages anything." Because people often react with unanticipated sophistication when they are being measured, measurement-based management systems can become dysfunctional, interfering with achievement of intended results. Fortunately, as the author shows, measurement dysfunction follows a pattern that can be identified and avoided. The author's findings are bolstered by interviews with eight recognized experts in the use of measurement to manage software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E.O. Tilford, Sr., of Fissure; plus the anonymous Expert X.

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Review: Measuring and Managing Performance in Organizations

User Review  - Normunds Neimanis - Goodreads

Really a lot of things what not to do and small amount of what to do. Tough very interesting read and revealing of explanation of what is happening in organizations and societies in large scale. Read full review

Review: Measuring and Managing Performance in Organizations

User Review  - Raman Ohri - Goodreads

The book worked for me on two levels. First, it was an excellent example of how to construct, use, and interpret a model. Like many skills, sounds easy and gets taken for granted, but it is not ... Read full review

Contents

An Introduction to Measurement Issues
1
A Closer Look at Measurement Dysfunction
10
The Intended Uses of Measurement in Organizations
21
Copyright

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