Measuring and Managing Performance in Organizations

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Dorset House Publishing, Jan 1, 1996 - Business & Economics - 216 pages
2 Reviews
Understand the Sometimes Negative Effects of Performance Measurement Systems Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Managing Performance in Organizations presents a captivating analysis of the perils of performance measurement systems. In the book's foreword, Peopleware authors Tom DeMarco and Timothy Lister rave, "We believe this is a book that needs to be on the desk of just about anyone who manages anything." Because people often react with unanticipated sophistication when they are being measured, measurement-based management systems can become dysfunctional, interfering with achievement of intended results. Fortunately, as the author shows, measurement dysfunction follows a pattern that can be identified and avoided. The author's findings are bolstered by interviews with eight recognized experts in the use of measurement to manage software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E.O. Tilford, Sr., of Fissure; plus the anonymous Expert X.

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User Review  - ipreuss - LibraryThing

This book presents a simple and compelling mathematical model for why motivational metrics for complex work lead to dysfunction. There is also some discussion of alternatives. Highly recommended to anyone who thinks about improving performance of workers by measuring aspects of their work. Read full review

LibraryThing Review

User Review  - dvf1976 - LibraryThing

Not recommended unless you're responsible for designing an incentive system for your job. Unfortunately, I fit right into the above description. In my case, there were certainly parts that were ... Read full review

Contents

An Introduction to Measurement Issues
1
A Closer Look at Measurement Dysfunction
10
The Intended Uses of Measurement in Organizations
21
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