In-N-Out Burger

Front Cover
HarperCollins, May 12, 2009 - Business & Economics - 368 pages
31 Reviews

The untold story of the renegade burger chain that evokes a passionate following unlike any other

In fast-food corporate America, In-N-Out Burger stands apart. Begun in a tiny shack in the shadow of World War II, this family-owned chain has stead­fastly refused to franchise or be sold. It is a testament to old-fashioned values and rem­iniscent of a simpler time when people, loyalty, and a freshly made, juicy hamburger meant something. Over time, In-N-Out Burger has become nothing less than a cultural institu­tion that can lay claim to an insanely loyal following.

Perman uses her investigative skills to uncover the story of a real American success story. It is not only a tale of a unique and profitable business that exceeds all expectations, but of a family's struggle to maintain a sustainable pop empire against the industry it helped pioneer, internal tensions, and a bitter lawsuit that threatened to bring the company to the brink.

This is a lesson in a counterintuitive approach to doing business that places quality, customers, and employees over the riches promised by rapid expansion. In-N-Out Burger is a keenly observed narrative that explores the evolution of a California fad that transformed into an enduring cult of popularity; it is also the story of the conflicted, secretive, and ultimately tragic Snyder family who cooked a billion burgers and hooked a zillion fans. As the story of In-N-Out Burger unfolds, so too does the cultural history of America as influenced and shaped by car culture and fast food.

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Review: In-N-Out Burger: A Behind-the-Counter Look at the Fast-Food Chain That Breaks All the Rules

User Review  - Tirath - Goodreads

I had my first in n out burger in 2013 in Phoenix. I had my next in the evening. I havent had one since then and I miss the protein burger. This chain is how a business ought to be. Independent ... Read full review

Review: In-N-Out Burger: A Behind-the-Counter Look at the Fast-Food Chain That Breaks All the Rules

User Review  - Goodreads

I had my first in n out burger in 2013 in Phoenix. I had my next in the evening. I havent had one since then and I miss the protein burger. This chain is how a business ought to be. Independent ... Read full review

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About the author (2009)

Stacy Perman is an award-winning journalist and author. A former writer and correspondent for BusinessWeek and Time, her work has appeared in Los Angeles magazine, the Los Angeles Times, the Wall Street Journal, and many other publications. Born in Los Angeles, she currently lives in New York.

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