Curing Health Care: New Strategies for Quality Improvement
Applying Quality-Assurance Methods
A Report on the National Demonstration Project on Quality Improvement in Health Care
This book is recommAnded for managers wanting to enhance service quality and productivity. By avoiding mistakes and useless units of activity, gains in productivity occur as quality improves.
--Healthcare Financial Management
Learn how health care organizations can use the quality improvement process to help regain control and hope in a time of frustration and skyrocketing costs. In ten key lessons, the authors demonstrate what works and does not work in actual practice. They present case examples of specific health care improvement projects ranging from transport of critically ill infants to quick turnaround of emergency lab specimens and to the generation of accurate Medicare bills.
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Symptoms of Stress in the Health Care System
Applying Quality Management to Health Care
Foundations of Quality Management
12 other sections not shown
Answer Telephones average billing process Butterworth Hospital cause-and-effect diagram clinical Community Health Plan control chart costs cross-functional team customers delays developed Director discharge doctor Edwards Deming emergency department emergency room employees Evanston Hospital example Exhibit flaws Harvard Community Health health care organizations histogram Hospital Project Hospital team hypotheses ical identify improvement project inpatient involved Juran Kaiser-Permanente Project Kaoru Ishikawa Massachusetts General Hospital measurement Medical Information Nurse medical office buildings medical records Medicare ment Milpitas National Demonstration Project NDP teams Nicollet Medical Center Pareto analysis Pareto diagram Park Nicollet Medical Park Nicollet Project patients payer percent performance phlebotomists physicians prob problem statement procedures process flow diagram production project team quality assurance quality improvement team receptionist rejections remedy respiratory response special cause specific staff statistical steps Sunnyvale telephone access theory tion Ultrasound understand Worcester Memorial Hospital X-ray
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