Crisis Management: A Diagnostic Guide for Improving Your Organization's Crisis-preparedness
Drawing on a survey of Fortune 1,000 companies as well as interviews with over 500 managers with crisis management experience, this book gives managers--at all levels and in every department--the practical, hands-on tools they need to determine where their organization is vulnerable and where they are prepared, who will be affected, and what strategies will work best for managing a crisis when it occurs.
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Part Two Tools for Diagnosing Your CrisisPreparedness
Identifying the Key Players and Understanding Their Needs
Part Three Shaping Your Crisis Management Program
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ABCO ABCO's affect assess assumptions cause Chapter CM efforts CM plans CM programs CM teams communication consider contact publisher copyright notice visible core technology corporate excellence Crisis Capability crisis families Crisis Management crisis plans Crisis-prepared organizations crisis-prone organizations Critical Questions culture damage containment disasters distribute material early-warning signals effective CM emotional employees equipment EXHIBIT 5.2 financial audit firms for-profit compilation formal groups hereby granted human factors Ideal CM important industry infrastructure integrated interactions involved Layers of Crisis learning major crisis material with copyright Mitroff and Christine operations organization's crisis organizational organizational culture overall Pearson Permission to reproduce plans and procedures potential crises prepared product tampering publisher for permission recovery reproduce and distribute responses roles safety San Francisco senior executives sey-Bass Publishers signal detection Stage One organizations stakeholders strategies SYSTEMS Diagnostic Tool technical tions TYPES Diagnostic Tool types of crises variables vulnerabilities worst-case scenario