Understanding Business Communication |
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four | 22 |
two Communication Process and Principles | 24 |
Language Needs | 63 |
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Albert Mehrabian answer attention attitudes audience avoid become begin behavior business communication business letters chapter complimentary close conflict Connotative and Denotative convey decision degree of division determine discussed effective listening emotional emphasis employees evaluative example experience express feedback feel Figure final format functions goals Gunning Fog Index ideas important impression interaction interview involves language listening look manager material means memo mind MIND PROBLEMS negative nication nonverbal communication nonverbal cues occurs oral report organization paragraph persuasive phrase planning positive present problem purpose questions reader receiver relationship requires response result résumé reveal Richard L roles selective attention sentence September 23 simply situation speakers specific speech structure style suggestions supervisor things tion topic types understanding verbal visual aids Weegee Weldon L William Ouchi words writing written