Clients & Consultants: Meeting and Exceeding Expectations
Chip R. Bell, Leonard Nadler
Gulf Publishing Company, Book Division, 1985 - Business & Economics - 345 pages
Twenty six experts provide ideas and techniques that help both sides profit from the client-consultant relationship. They show how to choose, negotiate with, and use a consultant to solve specific problems and it gives consultants greater insight into meeting client needs. The book addresses the problem of client-consultant compatibility, the challenges of working with the entrepreneur owner, and the benefits of writing contracts to clarify goals and prevent misunderstanding.
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Introduction to the ClientConsulting
The Characteristics of a Helping
Developing a Successful
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Ability accepted achieve action activities Albert Campion appropriate areas asked attitudes become behave Carl Rogers Chris Argyris client and consultant client system client-consultant relationship closure phase competence consultant role consultant's consulting process consulting relationship contract cultural behavior detective diagnosis discussed disengagement phase effective Employee Development employees ethical evaluation example executive expected experience explore failure feedback feelings focus functions goals growth helping relationship human identify important increase individual internal consultant interpersonal relationships intervention interviews involved learning look meeting ment micro-cultural objectives operating organization members participants perceived perception performance person phase phrog plant manager possible potential problem solving profes professional prospective client question resistance response situation skills solution specialist specific strategy subordinates success survey task techniques tend therapist tion top management trainers transition period understanding values